Compliance and Quality
Maintains the quality management system, monitors compliance with the standards for registered training organisations, manages complaints and appeals, internal audit and continuous improvement, and prepares the Institute for regulatory review.
What the team is accountable for
- Policy and procedure control
- Internal audit and self-assurance
- Complaints and appeals management
- Trainer credential and currency verification
- Regulatory reporting and continuous improvement register
How we know it is working
Who works here
Genevieve Holt
Genevieve owns the quality management system, manages complaints and appeals and has prepared the Institute for three regulatory reviews in nine years.
Where the work is recorded
Complaints and Appeals Register
Logs every complaint and appeal from receipt to outcome, with the independent owner, due dates and improvement actions.
Trainer and Assessor Matrix
Records each trainer's credentials, vocational competency, industry currency and professional development against the units they are allocated to deliver and assess.
Training and Assessment Strategy Register
Tracks every training and assessment strategy, its cohort, mode, approval, industry consultation and review status.