Simulated workplaceCAQA Skills Institute is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
TAECAQA Skills InstituteSimulated workplace
Simulated workplace
Business system

Complaints and Appeals Register

Logs every complaint and appeal from receipt to outcome, with the independent owner, due dates and improvement actions.

8 seed records8 fields

Fields in this system

Referencetext
Complainant or appellanttext
Typeselect
Date receiveddate
Summarytextarea
Independent ownertext
Outcome duedate
Statusselect (status)

Scenarios that use it

Conduct an independent review of an assessment appealBuild a learner support plan and resolve an enrolment complaintAudit the trainer and assessor matrix before annual allocation