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Scenario · Compliance and Quality

Conduct an independent review of an assessment appeal

You are an Independent Reviewing Assessor assigned by Compliance and Quality.

Intermediate3 to 4 hours7 tasks
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The situation

What has happened

Deng Malual, an enterprise trainer at Merriwa Holdings, received a not yet competent result in the assessment cluster and lodged an appeal on the grounds that his workplace evidence portfolio was not considered. The appeal is acknowledged in the complaints and appeals register with an outcome due by 4 October. You were not involved in the original decision. The original assessor's records, the tool version used, the marking guide and Deng's portfolio are available. Deng has asked to meet with a support person present. The Compliance and Quality Manager wants a written outcome with reasons that would withstand external review.

Your brief. Review the original assessment and the portfolio against the unit requirements and the rules of evidence, meet the appellant, reach an independent decision, communicate it in writing with reasons and update the complaints and appeals register and the student register.
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Tasks

Deliverables

  • Independent review record with evidence analysis
  • Written appeal outcome with reasons
  • Updated complaints and appeals register and student register entries
  • Improvement note if applicable

Documents to use

Systems to use

Complaints and Appeals Register

Logs every complaint and appeal from receipt to outcome, with the independent owner, due dates and improvement actions.

Student Management Register

Holds every learner's enrolment, identifier verification, support plan, progress and result records.

Assessment Validation Schedule

Schedules and records validation sessions, samples, outcomes and corrective actions for every unit on scope.

For trainers and assessors

Units of competency

Current on training.gov.au for the Training and Education Training Package as at 10 September 2026.

TAEASS412Assess competence
TAEASS511Lead assessment
TAETAS411Maintain training and assessment information
TAEPDD401Work effectively in the VET sector

Qualifications

TAE40122Certificate IV in Training and Assessment
TAE50122Diploma of Vocational Education and Training
Assessor notes

What to look for

Evidence guide

The review must be evidence based and independent, with a clear statement of which requirements the portfolio does or does not satisfy. The meeting must show natural justice: listening, clarifying and not pre-judging. The written outcome must give reasons a lay reader can follow and state external review rights. Register updates must be timely and accurate.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.