CAQA Skills Institute
CAQA Skills Institute is a simulated registered training organisation that delivers nationally recognised training in business and leadership, hospitality, community services and, at its core, training and assessment for the vocational education and training workforce. Its learners are new trainers moving from industry into teaching, experienced trainers upgrading their credentials, enterprise trainers in large employers, and adult language, literacy and numeracy practitioners. The Institute delivers on campus, in workplaces, online and in blended mode, and it works closely with employers so that every program reflects what industry needs from a competent graduate.
The Institute is organised into six departments: Training and Delivery, Assessment Services, Compliance and Quality, Student Services and Support, Learning Design and Resources, and Industry Engagement and Partnerships. The Footscray campus runs day and evening classes across five days, the Bendigo campus serves regional employers and apprentices, and the online hub supports learners nationally with scheduled webinars and asynchronous study. Trainers and assessors are allocated to programs through the trainer matrix, and every program has a current training and assessment strategy approved before enrolments open.
Quality and compliance are governed by the Standards for Registered Training Organisations 2025, which set outcome standards for training and assessment, student support, the VET workforce and governance, together with the compliance standards and the credential requirements for trainers and assessors. The Chief Executive Officer is accountable for compliance and chairs the quality committee. Assessment tools are validated on a five-year schedule with priority given to high-risk units, complaints and appeals are managed independently of the trainer involved, and student records, statements of attainment and unique student identifier obligations are maintained by Student Services under the Compliance and Quality Manager's oversight.