Simulated workplace
Department
Student Services and Support
Manages enquiries, enrolment, pre-training review, unique student identifiers, fees, records and certification, and coordinates language, literacy, numeracy, disability and wellbeing support so that every learner is properly informed, supported and certified.
Responsibilities
What the team is accountable for
- Enquiries, enrolment and pre-training review
- Unique student identifier verification
- Learner support plans and reasonable adjustment
- Student records, results and certification
- Fees, refunds and consumer information
Performance measures
How we know it is working
98%
Certificates issued within 30 days
64
Support plans active
0.4%
Enrolment data errors
People
Who works here
SP
Sam Petrakis
Student Services Manager
Sam runs enrolment, records, certification and learner support and joined the Institute five years ago from a university student administration team.
LF
Lucia Ferrante
Language, Literacy and Numeracy Specialist
Lucia conducts pre-training assessments, builds learner support plans and coaches trainers on integrating foundation skills, and has been at the Institute for six years.
NB
Noah Bergman
Administration and Enrolments Officer
Noah processes enrolments, verifies unique student identifiers and maintains the student register, and joined the Institute two years ago.
Systems
Where the work is recorded
Scenarios
Assessment tasks in this department
Documents